At On Cloud Store UK, your privacy matters. We’re committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, oncloudshopsuk.com, or make a purchase from us.

1. Who We Are

We’re On Cloud Store UK, a official On Cloud shoes Store, trainers, and accessories to customers across the United Kingdom. Our goal is to provide high-quality products and a seamless shopping experience while keeping your personal data safe and secure.

2. Information We Collect

When you visit or shop with us, we may collect the following information:

  • Personal details: Name, email address, phone number, billing and delivery addresses.
  • Payment details: Securely processed through trusted third-party payment providers (we never store full payment information).
  • Account details: If you create an account, we store login credentials and order history.
  • Device information: IP address, browser type, operating system, and browsing behaviour (to help improve our website performance).
  • Cookies and analytics: Used to enhance user experience, track site performance, and display relevant offers.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support and respond to queries.
  • Send order confirmations, delivery updates, and relevant product information.
  • Improve our website, services, and product offerings.
  • Send marketing emails (only if you’ve opted in).
  • Prevent fraud and protect our website from misuse.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: To fulfil your order or service request.
  • Consent: For marketing or optional communications.
  • Legitimate interests: To improve our business operations and website experience.
  • Legal obligation: To comply with UK law or law enforcement requirements.

5. How We Protect Your Data

We use secure, encrypted connections (SSL) and industry-standard measures to keep your data safe. Your payment information is processed through trusted, PCI-compliant partners. Access to personal data is limited to authorised team members only.

6. Sharing Your Information

We only share your information when necessary to deliver our services, including:

  • Delivery partners (for shipping orders).
  • Payment processors (to complete transactions securely).
  • IT and analytics providers (for site performance and insights).
  • Legal or regulatory bodies (if required by law).

We never sell or rent your personal information to third parties.

7. Cookies

Our website uses cookies to improve user experience, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings. Some features may not function properly without cookies enabled.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Request data portability.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.

For data requests, please contact us using the details below.

9. Marketing Communications

If you’ve opted in, we may send you updates about new collections, sales, or offers. You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

On Cloud Store UK
📧 Email: support@oncloudstoreuk.com
🌐 Website: www.oncloudstoreuk.com

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new “Last updated” date.

At On Cloud Shop UK, your trust means everything.
We’re committed to protecting your data, respecting your privacy, and ensuring that every step of your shopping journey feels as smooth as walking on clouds.