At On Cloud Store UK, we’re committed to delivering your order quickly, securely, and with the same care that goes into every pair of On Cloud shoes.

1. Delivery Options

We offer reliable UK-wide delivery for all orders. Your items will be shipped using trusted courier partners to ensure safe and timely delivery.

  • Standard Delivery (8–12 business days): Available across the UK.
  • Express Delivery (5–7 business days): For those who can’t wait to step into comfort sooner.

Please note: delivery times may vary slightly during peak seasons or promotional periods.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order has been dispatched, complete with tracking details.

3. Shipping Costs

Shipping rates are calculated at checkout based on your selected delivery method. Occasionally, we offer free UK delivery during special promotions or seasonal events.

4. International Shipping

Currently, On Cloud Store UK ships only within the United Kingdom. We aim to expand to international destinations soon – stay tuned!

5. Order Tracking

Once your order has been shipped, you’ll receive a tracking link via email. Use this to follow your parcel’s journey until it reaches your doorstep.

6. Delayed or Missing Deliveries

If your order hasn’t arrived within the estimated timeframe, please contact our support team at support@oncloudstoreuk.com. We’ll work swiftly with our delivery partners to resolve the issue.

7. Contact Us

For any questions regarding your delivery, email us at support@oncloudstoreuk.com or visit our Contact Us page. Our team is here to ensure your On Cloud experience stays smooth from checkout to doorstep.