Welcome to On Cloud Store UK. By accessing or purchasing from our website (oncloudstoreuk.com), you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Information

On Cloud Store UK is an independent online retailer offering a wide range of On Cloud shoes, apparel, and accessories.
When you place an order through our website, you are agreeing to these Terms & Conditions, which govern all sales, deliveries, and services.

We reserve the right to update, modify, or replace any part of these Terms at any time. Updates will be posted on this page with the latest revision date.

2. Use of the Website

By using our site, you confirm that you are:

  • At least 18 years old or have parental consent to make purchases.
  • Providing accurate and up-to-date information during checkout.
  • Not using the site for any illegal or unauthorised purpose.

Misuse of the website, including fraudulent activity, may result in restricted access or legal action.

3. Product Information

We aim to ensure that all product descriptions, images, and prices on On Cloud Store UK are accurate.
However, slight variations in colour or design may occur due to display settings or product updates by the manufacturer.

All items are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time without prior notice.

4. Pricing and Payment

All prices displayed are in GBP (£) and include VAT where applicable.
We accept major payment methods, including Visa, Mastercard, PayPal, and other secure options listed at checkout.

Payments are processed safely through encrypted gateways to ensure your financial details remain protected.

5. Shipping and Delivery

We ship across the United Kingdom using trusted courier partners.
For estimated delivery times and shipping rates, please refer to our Shipping Policy.
Delays due to postal disruptions or unforeseen circumstances are beyond our control, but we always strive to deliver your order promptly.

6. Returns, Exchanges & Refunds

Please review our Returns & Refund Policy and Exchange Policy for detailed information.
We do not accept returns for “change of mind” reasons. Returns are only accepted for faulty, damaged, or incorrect items.

7. Cancellations

Once an order has been placed and processed, it cannot be cancelled.
If you need assistance before dispatch, please contact support@oncloudstoreuk.com as soon as possible, and we’ll do our best to accommodate your request.

8. Intellectual Property

All content on On Cloud Shop UK, including logos, text, images, and graphics, is the property of On Cloud Shop UK or its content providers.
You may not copy, reproduce, distribute, or use any material without written permission.

9. Liability Disclaimer

While we take care to ensure our website and services are accurate and reliable, On Cloud Store UK is not liable for:

  • Any indirect, incidental, or consequential loss arising from use of our site or products.
  • Delays in shipping caused by external courier services.
  • Typographical errors or inaccuracies in product information.

Your statutory rights as a UK consumer remain unaffected.

10. Privacy & Data Protection

Your privacy is important to us. All personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with UK law.
Any disputes shall be resolved exclusively in the courts of the United Kingdom.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
support@oncloudstoreuk.com
Our customer support team is available Monday–Friday to assist with any queries.